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Privacy Policy

Effective date: July 3, 2026

Superior Helpers Home Care (“Superior Helpers,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or receive our services.

1. Information We Collect

We may collect the following categories of information:

  • Personal identifiers such as your name, date of birth, address, phone number, and email address
  • Health and medical information necessary to assess and provide care (protected health information, or “PHI”)
  • Insurance, benefit, and payment information used to verify coverage and process services
  • Employment application information from caregiver applicants, including work history, licenses and certifications, and work authorization
  • Website usage data such as IP address, browser type, pages visited, and cookies

2. How We Use Your Information

We use the information we collect to:

  • Provide, coordinate, and manage home care services
  • Verify insurance benefits and obtain authorizations
  • Match clients with appropriate caregivers
  • Process and evaluate employment applications
  • Communicate with you, your family, physicians, and case managers
  • Improve our services and website
  • Comply with legal, regulatory, and accreditation requirements

3. Protected Health Information & HIPAA

As a home care provider, we handle protected health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable state and federal laws. Our separate Notice of Privacy Practices describes in detail how your medical information may be used and disclosed and how you can access that information. A copy is available upon request.

4. How We Share Information

We may share information with:

  • Our caregivers, nurses, therapists, and administrative staff involved in your care
  • Physicians, case managers, and other providers coordinating your care
  • Insurance plans, government programs, and payers processing your services
  • Trusted service providers who support our operations (for example, IT or scheduling vendors)
  • Authorities or third parties when required by law or to protect safety

5. Cookies & Website Analytics

Our website may use cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use our pages. We may use third-party analytics services that collect standard internet log information. You can control cookies through your browser settings; disabling cookies may affect some site features.

6. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal and health information for as long as necessary to provide services, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods for medical records are governed by applicable law.

8. Your Rights & Choices

Depending on your location and applicable law, you may have the right to access, correct, or request deletion of certain personal information, and to opt out of marketing communications. To exercise these rights, contact us using the information below. We will respond consistent with applicable law.

9. Children’s Privacy

We provide pediatric home care services arranged by a parent or legal guardian. Our website is not directed to children, and we do not knowingly collect personal information from children under 13 through the website without appropriate consent.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Superior Helpers Home Care
811 E Yellow Jacket Ln #101, Rockwall, TX 75087
Phone: (469) 974-8262
Email: info@superiorhelpers.com